FAQ Relating to Our Ready Made Curtains and Deliveries in the UK

Purchasing

• Can I order your curtains by phone?
• How long will my order take?
• Is it safe to order on line?

Personal Information

• What information is required and is it shared outside our company?

Can I order your curtains by phone?

The web site is a secure method for entering your order and allows you, the customer, to enter your personal information and ensure that is correct. If you prefer, you can place an order by telephone, on our order line 01942 820 272, during UK office hours.

Alternatively, before you order online, if you still feel that all your questions regarding lovethosecurtains.co.uk have not been completely answered by the website. Please feel free to call 01942 820 272 to speak to an advisor, who will be delighted to assist and shall submit your order for you if required.

How long will my order take?

Due to a very high number of orders at present, delivery is between 3 - 5 working days. We try our hardest to get your order to you within 3 working days.

Is it safe to order on line?

Your on-line credit card transactions are completely secure on lovethosecurtains.co.uk. We use SagePay as our Payment Provider and this ensures safe transmission of your personal information using 256 bit full encryption over SSL. All data transmissions are also verified by Thawte.

NB: We DO NOT keep any record of your credit card details.

What information is required and is it shared outside our company?

When shopping on lovethosecurtains.co.uk (online) - all information is collected at the SagePay website, and they tell us only the information we need to process and complete your order. This includes: your name, your email address, your address, and you can choose to let us know your email address.

We do not have any access to the credit card details that you enter at our website. We do not pass any information about you to any other company.

Please view our privacy policy for more details.